​ Click & Collect Lockers

Secure self-service collection for customer, supplier orders and fulfilment​

Pitney Bowes click & collect lockers help organisations support customer pickup, self-service collection and out-of-hours fulfilment across retail environments, shared collection points and operational sites.

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Click & collect smart Lockers | Pitney Bowes
Understanding click & collect lockers
Click & collect lockers help organisations provide secure customer collection without relying on staffed counters or manual handovers. Locker software supports collection notifications, collection verification and order visibility across customer pickup activity, helping reduce queues, collection delays and pressure on retail and operational teams. The locker software supports delivery tracking, automated notifications, collection verification and audit visibility across locker banks and locations.
Understanding click & collect lockers
Common click & collect locker uses
Workforce & operational collection
Support collection activity across ports, industrial sites, operational facilities and large shared workplaces
Internal staff collection
Manage employee order collection across workplaces and operational sites
Retail order collection
Support secure customer pickup for online and in-store purchases
Out-of-hours collection
Allow customers to collect orders outside normal trading or staffed hours
Shared collection points
Provide centralised customer collection across retail parks, campuses and operational environments
​ High-volume seasonal fulfilment
Help support increased customer collection volumes during peak retail periods

Operational challenges

What click & collect lockers help reduce

The operational pressures click & collect lockers are most often deployed to address — across retail stores, fulfilment sites and customer-facing collection points.

  • Long customer collection queues
  • Pressure on staffed collection counters
  • Missed customer collections
  • Delays during busy trading periods
  • Limited collection availability outside trading hours
  • Manual order handovers
  • Lack of visibility across customer pickups
  • Pressure on retail and fulfilment teams
Queue of customers waiting at a staffed retail click and collect counter that lockers help eliminate
How do smart lockers work?

How do Pitney Bowes lockers facilitate contactless pick-up?

delivers packages
Operator delivers an item to a smart locker, automatically triggering a notification, along with a barcode, to the recipient.
scanning barcode
At the locker, the recipient scans the access barcode and verifies their identification.
grabs their package
The appropriate parcel locker door opens, allowing the recipient to take their item and go on their way.

Typical configurations

Configured around your building, volumes and operations

Pitney Bowes parcel lockers can be configured around building layouts, parcel volumes and operational requirements. Common configurations include:

Indoor and outdoor Pitney Bowes parcel locker configurations across multiple compartment sizes
  • Indoor locker banks
  • Outdoor weather-resistant lockers
  • Mixed compartment sizes
  • Courier drop-off workflows
  • Multi-site locker deployments
  • 24/7 self-service collection access
  • Branded locker wraps and kiosk screens
  • Integrated reporting and notifications
FAQs

Frequently Asked Questions

Find answers to the most common questions about Pitney Bowes click & collect lockers

What are click & collect lockers used for?

Pitney Bowes click & collect lockers help organisations support secure customer collection, order pickup, courier drop-off and out-of-hours fulfilment across retail, operational and shared collection environments.

Can couriers deliver directly into lockers?

Yes. Pitney Bowes click & collect lockers allow couriers and operational teams to securely place items into assigned locker compartments for customer or workforce collection.

​ Can customers collect orders outside trading hours?

Yes. Pitney Bowes click & collect lockers support self-service customer collection outside normal staffed or trading hours.

​ Do click & collect lockers support customer notifications?

Yes. Pitney Bowes locker software supports automated notifications and pickup reminders for customers and authorised collection users.

Can click & collect lockers help reduce customer queues?

Yes. Pitney Bowes click & collect lockers help reduce pressure on staffed counters and collection areas during busy operational and trading periods.

Can Pitney Bowes click & collect lockers support unattended collection?

Yes. Pitney Bowes click & collect lockers support secure self-service collection without relying on staffed counters or manual handovers, helping organisations provide collection access throughout the day and outside normal operating hours.

Can click & collect lockers support retail environments?

Yes. Pitney Bowes click & collect lockers are commonly used across retail stores, operational sites and shared customer pickup locations.

Can lockers support QR code and PIN-based collection?

Yes. Pitney Bowes click & collect lockers support PIN, QR code and barcode-based collection verification.

Can click & collect lockers operate across multiple locations?

Yes. Pitney Bowes locker software helps organisations manage collection activity, reporting and visibility across multiple retail and operational sites.

Are outdoor click & collect lockers available?

Yes. Pitney Bowes outdoor locker configurations are available for customer and workforce collection across retail sites, operational locations and external collection areas.

Can click & collect lockers support high seasonal order volumes?

Yes. Pitney Bowes click & collect lockers can help organisations manage increased pickup demand during peak trading periods and seasonal order volumes.

Can locker activity be monitored and reported on?

Yes. Pitney Bowes locker software supports visibility, reporting and audit tracking across locker usage, pickup activity and operational environments.