Smart lockers Compliance and Security

Built for secure access, accountability and audit

Pitney Bowes smart lockers support secure access, user accountability, audit tracking and compliance requirements across deliveries, collections and shared item activity

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Smart Locker security and compliance | Pitney Bowes

Understanding locker security & compliance

Pitney Bowes smart lockers help organisations maintain controlled access, chain-of-custody visibility and user accountability across locker activity. Collection verification, reporting and audit records help support operational, security and compliance requirements across locker banks and locations.

Platform security

Security controls

The Pitney Bowes 360 Platform delivers encrypted data transmission, secure authentication, cloud hosting controls and user access management across locker software and connected workflows

Policies and infrastructure controls: Comprehensive security policies and procedures

Robust infrastructure controls
AWS cloud hosting: Secure and reliable AWS cloud

Multi-region and multi-AZ deployments

Intrusion detection and DDoS protection
Data encryption and protection: TLS 1.2 for data in transit

FIPS Level 2 validated encryptors for data at rest
Secure access and authentication: Role-Based Access Control (RBAC)

Single Sign-On (SSO)

Multi-Factor Authentication (MFA)

OpenID Connect (OIDC)
Application monitoring and protection: Secure coding practices

Continuous monitoring with 24×7×365 SOC

Annual penetration testing
Data privacy and residency: Data segmentation for privacy

GDPR and regional compliance
Compliance with industry standards: Aligned with NIST CSF and CIS

SOC 2, PCI-DSS, SOX compliance

ISO 27001 certification

WCAG 2.1 AA accessibility · VPAT available
Data retention: 24-month default retention policy

Configurable to organisational requirements

What is Pitney Bowes 360 Platform?

The Pitney Bowes 360 Platform connects shipping, receiving, locker management and tracking workflows through one secure cloud-based environment with Single Sign-on and shared user management.

Smart Locker security and compliance locker collection | Pitney Bowes

Secure collection verification

Pitney Bowes smart lockers support multiple verification methods to control locker access, confirm collections and maintain auditable delivery records.

PIN code access
QR code and barcode scanning
RFID badge access (optional)
E-signature proof of delivery
Photo verification at collection (optional)
Role-based access permissions
Audit tracking across deliveries and collections

Compliance & audit visibility

Pitney Bowes locker software helps maintain accountability across deliveries, collections and shared item activity through audit tracking, reporting and controlled collection workflows.

Chain-of-custody tracking

Track delivery and collection activity throughout the locker process

Proof of Delivery

Capture e-signature and optional photo verification during collection

Audit records

Maintain searchable delivery and locker activity records

Reporting visibility

Monitor locker activity, collection issues and operational trends

At a glance

Smart locker compliance and security summary

Every capability, standard and integration of our smart lockers solution

Capability	What it covers	Standard or detail
Encryption	Data in transit and at rest	TLS 1.2 FIPS Level 2 validated encryptors
Authentication	User identity verification	SSO MFA OpenID Connect (OIDC) Role-Based Access Control
Locker access	How users open lockers	PIN QR code Barcode RFID badge (optional)
Audit	Activity tracking and visibility	Chain-of-custody tracking Searchable activity records Proof of delivery (e-signature, photo)
Compliance	Standards alignment	ISO 27001 certified SOC 2 PCI-DSS GDPR-aligned NIST CSF & CIS aligned
Hosting	Infrastructure	AWS cloud Multi-region, multi-AZ Intrusion detection & DDoS protection
Data privacy	Retention and residency	24-month default retention Configurable retention settings Data segmentation
Accessibility	Inclusive access standards	WCAG 2.1 AA VPAT available Audio-assisted keypad options

FAQs

Frequently Asked Questions

Find answers to the most common questions about our locker compliance & security.

What access methods do Pitney Bowes smart lockers support?

Pitney Bowes smart lockers support PIN codes, QR codes, barcode scanning and optional RFID badge access for secure locker access and collection.

Can locker permissions be managed by user or location?

Yes. Pitney Bowes locker software can manage access permissions across users, teams, locker banks and locations.

Does Pitney Bowes support Single Sign-on (SSO)?

Yes. Pitney Bowes locker software supports Single Sign-on (SSO) and Multi-Factor Authentication (MFA).

Can locker activity be audited?

Yes. Pitney Bowes locker software supports chain-of-custody tracking, audit records and reporting across locker activity, deliveries and collections.

Is Proof of Delivery supported?

Yes. Pitney Bowes locker software can capture Proof of Delivery through e-signature and optional photo verification.

Do Pitney Bowes smart lockers support accessibility requirements?

Yes. Pitney Bowes smart lockers support accessibility requirements including wheelchair accessibility, audio-assisted keypad options and VPAT accessibility compliance support.

Does Pitney Bowes support GDPR requirements?

Yes. Pitney Bowes locker software supports GDPR requirements alongside configurable data retention settings and user accountability controls.

Can locker activity be monitored across multiple sites?

Yes. Pitney Bowes locker software helps organisations monitor locker banks, users and activity across multiple locations.

Where is the locker software hosted?

Pitney Bowes locker software is hosted within AWS cloud infrastructure with monitoring, resilience and protection controls in place.

Is personal data encrypted? How long is it kept for?

Yes. Pitney Bowes locker software supports encrypted data transfer, secure data storage and configurable data retention settings.

Smart lockers Compliance and Security​