SMART LOCKERS

Secure self-service that delivers​

Handle incoming deliveries, items and collections with practical, self-service lockers that offer secure access day and night. Reduce queues. Improve accountability. Built to keep things moving. Secure. Compliant. Accountable.​

Speak to a real person​ No pressure. No obligation​
See a demonstration​ ISO 27001 & GDPR compliant​
Smart Lockers | Pitney Bowes
Trusted by organisations. Every day.
lock
Contactless delivery
Staff and recipients collect items without waiting, queuing or relying on someone to hand them over.
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Complete chain of custody
Track every item and see who handled it, with full visibility across sites and departments.
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Indoor & outdoor options
Choose setups that work for your space, from reception areas to outdoor units built to withstand heat, cold, wind and rain.
package
24/7 self-service access
Recipients receive automated alerts of incoming items and can retrieve them at their own convenience.
Delivery and installation
Expert local support from pre-sales to professional installation, ensuring a reliable and efficient rollout.
SMART LOCKER FEATURES & BENEFITS​

Built around secure self-service

Pitney Bowes smart lockers help organisations manage deliveries, collections and shared items across residential buildings, mailrooms, student halls, NHS sites, corporate offices and shared reception areas.
delivery demands

Manage deliveries securely

Secure self-service collection workflows designed to reduce pressure on reception areas, mailrooms and shared delivery points.

Explore features and benefits​
locker

Maintain visibility and accountability

Chain-of-custody tracking, reporting and Proof of Delivery help maintain visibility across deliveries and collections.​

Explore locker software​
delivery demands
Configure lockers around operational needs​

Configure indoor and outdoor locker banks, compartment sizes and accessibility options around available space and deployment requirements.

Explore locker configurations ​
locker

Support secure access control

Manage permissions, secure collection access and user accountability across locker banks and locations.

Explore compliance & security ​
Smart Locker Branding Wrap Service
Locker branding

Apply branded wraps, colours, logos and kiosk screen branding to complement surrounding spaces and environments.

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How smart lockers work

​Managing deliveries​

Smart lockers help organisations manage deliveries, collections and shared items through secure, self-service workflows. From assigning locker compartments and sending notifications through to collection, tracking and Proof of Delivery, the software helps maintain visibility and accountability throughout.
delivers packages

Register deliveries

Receive deliveries and assign locker compartments​
scanning barcode

Unlock locker compartments​

Use secure barcode to access the locker​
Locker operator assigns parcel to locker compartment

Scan item barcode ​

Scan your item to open assigned locker compartment​

Load item into locker​

When finished, automatic​ notifications are sent to recipient​

Collecting items

Scan Recipient barcode​

Scan Recipient barcode​

from phone at locker
scanning barcode

Verify Identification​

Locker opens with signature or optional photo​
Retrieve contents​

Retrieve contents​

and close locker
FAQs

Frequently Asked Questions

Find answers to the most common questions about our smart locker solutions​​.

What are self-service lockers?

Self-service lockers are secure, electronic units that help manage incoming deliveries and collections across your organisation. They give recipients access to their items at a time that suits them and reduce the workload on staff.

How can lockers benefit my organisation?

They improve visibility, reduce time spent on manual handling, help manage delivery peaks, and give people a reliable way to collect items with minimal disruption to your operations.

What should I look for when choosing a locker provider?

Look for a provider with strong local service support who can respond quickly when needed. This helps ensure minimal disruption to your operations. Also check the build quality of the lockers and the flexibility of the software. Make sure the locker solution supports the level of control and efficiency you need. Finally, consider the provider’s track record and long-term support as you are investing in a solution that needs to perform reliably over time.

How long does it take to implement a locker solution for parcels, mail, items and assets?

Delivery and installation typically takes around 10 to 12 weeks. While some providers may take longer, we work closely with your teams to keep the process on track and minimise disruption.

What does build quality mean, and why is it important?

Build quality refers to the strength and durability of the locker solution, including how it performs under daily use. Locker solutions built with lower-grade materials often need more repairs and replacements. Look for robust, heavy-duty designs that are built to last in busy environments.

Are the lockers suitable for indoor and outdoor use?

Yes. The lockers are built to perform in both indoor and outdoor environments, with robust housing and weather protection where needed.

Can we customise the lockers with our organisation’s branding?

Yes. You can add your organisation’s logo, colours or messaging to create a consistent on-site experience. Lockers can also act as a visible touchpoint for your brand or internal communications in high-traffic areas.

Will our staff be able to track items and monitor locker usage?

Yes. Staff can monitor deliveries and collections through a secure platform, helping to manage usage, reduce delays and maintain full accountability. Our solution provides full visibility into item movements and the status of each compartment, including which ones are in use, how long items have been stored, and which are available for new deliveries.

What reporting tools are available?

You’ll have access to full item tracking, usage data and audit trails. This helps you monitor activity and support internal reporting, so you can make informed decisions about locker usage, collection times, delivery flows and other operational needs.

Will the lockers still work during a power cut?

Yes. Lockers are fitted with an emergency power backup, so they continue to operate during short-term outages.

Why choose Pitney Bowes?

Our lockers are built to handle any organisational environment. We provide expert installation, UK-based support, and the operational reliability expected from a trusted long-term partner.

How do lockers support university campuses?

Lockers provide students and staff with 24/7 access to items, removing the need to queue at mailrooms or reception desks. They’re especially useful during peak intake periods and help campus teams manage incoming deliveries more efficiently.

Are lockers suitable for NHS and healthcare settings?

Yes. Lockers offer secure, contact-free delivery and collection for busy teams working across multiple shifts. They can be used for post, parcels or internal transfers, helping staff avoid disruption and maintain infection control standards.

What are the benefits for corporate offices?

Lockers reduce pressure on front-of-house and facilities teams by managing incoming items securely and giving employees the flexibility to collect deliveries on their own time. They also support hybrid working patterns and reduce disruption in shared spaces.