Smart Lockers for Property Management

Parcel management across residential and commercial properties

Parcels arrive throughout the day. In a busy residential or commercial building, that informal process works until it doesn't. Smart lockers give every delivery a secure, designated location, with collection on the recipient's schedule
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The challenge
Where delivery management becomes difficult
Reception teams, concierges and property managers absorb a workload that was never part of their role. As delivery volumes grow, the informal processes that used to cover it start to break down
No central record of what has arrived
Without a centralised process, property teams can't easily see what is onsite, where it's stored or how long it has been waiting. When something goes missing, there's no clear record of where it was last accounted for
Parcel handling falls to stretched teams
Reception staff, concierges and property managers are absorbing work that was never part of their role. As delivery volumes rise, so does the time spent logging, storing and chasing collections
Shared spaces filling up
With no dedicated storage, deliveries accumulate in reception areas, back offices and communal spaces creating clutter, fire risks and access issues, and making deliveries harder to manage consistently
The solution

Smart lockers for property parcel management

Smart lockers for property parcel management

Pitney Bowes Smart lockers give every delivery a secure, designated location

Parcels can be deposited directly into a locker by couriers, reception teams or onsite staff for collection by the intended recipient. Collection details are sent automatically, allowing recipients to collect at a time that suits them

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Recipients notified automatically
Recipients receive collection details once their parcel has been placed in the locker
Collection at any time
Residents, employees and visitors can collect deliveries without depending on reception or concierge availability
Clearer delivery visibility
Delivery and collection activity is recorded automatically, helping property teams maintain visibility across parcel movements onsite
The People

Supporting property and front-of-house teams

Property managers
A clearer record of delivery activity across the site, with less reliance on informal processes and manual handovers
Concierge and reception teams
Less time spent signing for deliveries, locating parcels and coordinating collections throughout the day
Facilities teams
Shared areas stay clear and easier to manage as delivery volumes grow

Every building manages deliveries differently. Speak to our team to find the right approach

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FAQs

Frequently Asked Questions

Find answers to the most common questions about deploying smart lockers across residential, commercial and mixed-use properties

How do smart lockers help property teams manage deliveries?

Smart lockers give every delivery a secure, designated location with an automatic record of arrival and collection. Property teams no longer need to rely on manual logs, informal storage or staff availability to manage the process.

Can residents and employees collect parcels outside staffed hours?

Recipients receive an automatic notification with their collection details as soon as their parcel is deposited. They can collect at any time, including evenings and weekends, without depending on reception or concierge availability.

How do smart lockers reduce pressure on reception teams?

When recipients collect directly from a secure locker, reception teams no longer need to sign for deliveries, maintain parcel logs or coordinate collections.Day-to-day deliveries become less dependent on staff availability for sign-ins and collections

Can smart lockers improve parcel visibility?

Every deposit and collection is recorded automatically. Property managers can see what is onsite, what has been collected and what is still waiting, without chasing information from different teams or locations.

Are smart lockers suitable for mixed-use developments?

Smart lockers work across residential, commercial and shared-use environments within the same development. Residents, employees and visitors can all be managed through the same system with appropriate access controls in place.