Parcel volumes are growing

Still Managing Parcels Manually?

Across offices, residential buildings and shared sites, parcel volumes are outgrowing the processes most organisations still rely on. Reception desks, shared storage areas and manual sign-in sheets were not built for the job.
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The challenge
Managing Growing Parcel Volumes
Lost parcels
When there is no central record of what has arrived and where it is stored, items go missing. Misplaced deliveries and wrongly handed parcels are a regular consequence
Pressure on building teams
Signing for deliveries, locating parcels, notifying recipients, chasing uncollected items. This workload lands on front desk teams, concierges and building managers regardless of whether managing parcels is part of their role
Different schedules across the organisation
Operations teams often support environments running across different shifts, departments or sites where employees are not always onsite at the same time. When a collection cannot happen because the wrong team is onsite, the item waits. The person waits. And the operation adjusts around a problem that should not exist
The solution

Smart Lockers for Parcel Management

Smart lockers for property parcel management

Pitney Bowes Smart Lockers provide a secure deposit point and give recipients a self-service way to collect their delivery at any time. Day-to-day parcel handling no longer depends on reception teams or building staff being available.

Parcels move out of shared areas into secure, managed storage. There is a clear view of delivery activity without additional administration.

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Secure parcel storage
Deliveries are stored securely rather than left in shared spaces or reception areas
Automatic recipient notifications
Recipients receive collection details once their parcel has been placed in the locker
Collection at any time
Residents, employees and visitors collect deliveries without depending on staffed collection points
Clearer delivery records
Every delivery and collection is recorded automatically, giving facilities teams a clear view of parcel activity across the site

Every workplace is different. Speak to our team to find the right approach

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FAQs

Frequently Asked Questions

Find answers to the most common questions about deploying smart lockers

How do smart lockers help reduce lost parcels?

Smart lockers give every delivery a designated, secure location with an automatic record of when it arrived and when it was collected. There is no reliance on manual logs or informal storage, so items are easier to locate and less likely to go missing.

Can smart lockers improve parcel security?

Parcels are stored in a locked unit and only released to the intended recipient using their unique collection details. This reduces the risk of items being accessed, moved or collected by the wrong person, which is a common issue in shared storage areas.

How do organisations manage increasing parcel volumes?

Many organisations are moving away from unmanaged reception storage and introducing secure self-service locker systems to create a more accountable process and reduce pressure on staff.

Can parcel storage create safety concerns?

In busy buildings, parcels stored in shared spaces or corridors can contribute to clutter and blocked access routes. Smart lockers provide a dedicated and secure storage location for deliveries, keeping shared spaces clear and accessible.

How do smart lockers work for buildings without a full-time reception team?

Smart lockers operate independently of reception or building staff. Couriers deposit parcels directly into a secure unit and recipients collect using their unique code or credentials at any time. This makes them particularly well suited to residential buildings, mixed-use sites and any location where staffing is limited or hours are restricted.