Smart Lockers for Facilities & Building Managers

Facilities teams managing growing parcel volumes

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Sarah manages facilities across a mixed-use development in West London. Her day covers contractor coordination, compliance checks, maintenance issues and front-of-house oversight. Somewhere in the middle of all of that, parcels keep arriving. Deliveries come from multiple carriers throughout the day. Someone has to sign for them, find somewhere to store them and let the right person know. It was never meant to be part of the facilities role. For most facilities managers, it now is.

The challenge

Where facilities teams feel the pressure

No dedicated process for incoming deliveries

Parcels arrive from multiple carriers at different times with no consistent process for storage, notification or collection. Each delivery adds to a backlog that is difficult to manage alongside everything else

Shared spaces becoming overflow storage

When there is no dedicated storage, deliveries accumulate in reception areas, back offices and communal spaces. Beyond the clutter, parcels stored in corridors and shared areas create fire safety and access concerns that fall to the facilities team to resolve

Manual handling absorbs time that should go elsewhere

Signing for deliveries, locating parcels, coordinating collections. This workload sits with facilities and front-of-house teams regardless of whether parcel management appears anywhere in their job description

The solution

Smart lockers for facilities management

Smart lockers for property parcel management

Pitney Bowes Smart Lockers give every delivery a secure, designated location. Couriers deposit directly. Recipients are notified automatically and collect using their unique details at any time. For Sarah, that means parcels stop accumulating in shared spaces and the process becomes less dependent on manual handling and informal handovers.

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Secure parcel storage

Deliveries are stored securely rather than left in shared spaces or reception areas

Automatic recipient notifications

Recipients receive collection details once their parcel has been placed in the locker

Collection at any time

Residents, employees and visitors collect deliveries without depending on staffed collection points

Clearer delivery records

Every delivery and collection is recorded automatically, giving facilities teams a clear view of parcel activity across the site

FAQs

Frequently Asked Questions

Find answers to the most common questions about deploying smart lockers

How do smart lockers support facilities managers?

Smart lockers give every incoming delivery a secure, designated location with an automatic record of arrival and collection. Facilities teams no longer need to rely on manual logs, informal storage or staff availability to manage the day-to-day process

Can smart lockers help reduce pressure on reception teams?

Recipients receive collection details automatically and collect parcels independently. Reception and concierge teams spend significantly less time signing for deliveries, locating items and coordinating collections throughout the day.

How do smart lockers help manage parcel storage?

Deliveries go into a secure locker compartment rather than reception areas, back offices or communal spaces. Shared areas stay clear and the facilities team has a central record of everything that has arrived and been collected.

Can smart lockers improve parcel visibility?

Every delivery and collection is recorded automatically. Facilities managers can see what is onsite, what has been collected and what is still waiting, without chasing information across teams or locations

Are smart lockers suitable for mixed-use developments?

Smart lockers work across residential, commercial and shared-use environments within the same development. Residents, employees and visitors can all be managed through the same system with appropriate access controls in place.