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Payment Time Frames and Expectations

UPDATED: January 26, 2017

Refer to the table of posting and turn-around times for payments. 

 IMPORTANT: Make sure your payments made online or by phone are made before the due date to allow two business days for processing time. Please send your check payment 7-10 days in advance of due date to allow for mail and processing time. Review check payment addresses for mailing information.

For detailed information, see Policy and Guidelines for Making Payments.

Note: For Regular and Express Mail payments, the payment time frames include USPS mail time and lockbox processing. Be sure to include the invoice stub with your payments, as this will ensure that your payment is applied correctly.
 

Method

Turn-Around Time

Postings 

USPS Regular Mail

7-10 Business Days

9:30 a.m., 11:30 a.m., 2:30 p.m., 6:00 p.m. (ET) Monday - Friday, 10:00 a.m. & 12:00 p.m. (ET) Saturday

USPS Wire

Wire by 1:00 p.m.- Same Day

1:00 p.m., 3:00 p.m., 5:00 p.m., 7:00 p.m. (ET) Monday - Friday

USPS ACH Credit

2 Business Days

1 posting before 12:00 pm (ET)

ACH Debit

Same Day as Reset

After 5:00pm (ET)

Reserve Regular Mail

7-10 Business Days

9:30 a.m., 11:30 a.m., 2:30 p.m., 6:00 p.m. (ET) Monday - Friday

Reserve Express Mail

3 Business Days

9:30 a.m., 11:30 a.m., 2:30 p.m., 6:00 p.m. (ET). Monday - Friday

Reserve Wire

Wire by 1:00 p.m. - Same Day

11:00 a.m., 2:00 p.m., 4:00 p.m., 6:00 p.m. (ET) Monday - Friday

Reserve ACH Credit

2 Business Days  

1 posting before 12:00 pm (ET)

Purchase Power Regular Mail

7-10 Business Days       

Batch post End of Day

Purchase Power Express Mail

3 Business Days             

Batch post End of Day

Purchase Power IVR (Automated Phone Payment)

3 Business Days

Batch post End of Day

Purchase Power Payment Online

24-28 hours

End of Day Sunday - Friday (no postings on Saturdays)



 

Online Payments

  • Payments made online or by phone take 24-28 hours to process.
  • Payments made with a credit card that could not be approved will immediately display as a failed payment, and the invoice will revert to an open status. You should contact your financial institution for further assistance.  
  • Any other payment that could not be processed in the nightly batch will display as a failed payment on the next  business day, and the invoice will revert to an open status.
  • Learn how to pay your bills online.

If you know that the window for payment processing has passed and that your funds have not been misapplied to your other Pitney Bowes accounts, Create a Case for Client Service. By creating a case, a representative will contact you to further research your information. Provide these details:

  • Account number(s)
  • Payment method
  • Payment amount
  • Date payment was made
  • Date payment cleared
  • Check number (if applicable)
  • Trace number (if applicable)