DM300/DM400 Series Support

Upgrade your existing PC Meter Connect software so that you can continue to connect your meter to the Pitney Bowes Data Center and get postage funds and rate updates.

Use these network requirements to prepare your IT and local network environment for connecting your meter.

Prepare for your SmartLink installation by reviewing network and connectivity setup requirements.

Use PC Meter Connect software to turn your computer into a connection device that connects your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed PC Meter Connect on this computer.

Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wired connection issues.

Learn how to resolve PC Meter Connect connection issues.

Restart the meter, check the physical connections and network settings to resolve USB Ethernet wired connections.

Zero your scale, reboot your meter, and check your serial port setting to resolve your scale not weighing on the DM300, DM400 or DM450.

Add a normal preset to save the default settings on your meter.

Customise your mail by adding a custom graphic or business logo.

Add custom presets to save your most frequently used settings to use time and time again.

Enter the weight of a mailpiece when you know its weight and are not using the scale.

Ensure that you have the latest version of PC Meter Connect.

Waste Tank Full" or "Ink Tank Full", messages indicate that your meter's ink system has reached capacity. Replace the ink waste pad immediately to ensure that the machine operates.

When your ink supply is low or exhausted, your device displays either a Low Ink warning or Ink Out warning. You need to replace the ink cartridge when you see one of these warnings.

Cleaning the printer nozzle can resolve poor print quality.

If it is not possible to print postage directly onto your envelope, you can print it onto a tape. You can then apply the tape to the envelope.

Use Express Post for Australia Post premium letter delivery service.

When you buy Flat rate satchels, you only pay for the cost of the satchel itself, not the postage. You add the postage via your meter when you use the satchel.

You can send a parcel via Australia Post Parcel Post or Express post services using your meter.

Use the Australia Post Letter guide to gain knowledge about Australia Post Letter services that are available to meter clients.

Use these network requirements to prepare your IT and local network environment for connecting your meter.

Prepare for your SmartLink installation by reviewing network and connectivity setup requirements.

Use PC Meter Connect software to turn your computer into a connection device that connects your meter to the Pitney Bowes Data Center. These instructions are for first-time users who have never installed PC Meter Connect on this computer.

Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wired connection issues.

Learn how to resolve PC Meter Connect connection issues.

Restart the meter, check the physical connections and network settings to resolve USB Ethernet wired connections.

Cleaning the printer nozzle can resolve poor print quality.

If it is not possible to print postage directly onto your envelope, you can print it onto a tape. You can then apply the tape to the envelope.

Waste Tank Full" or "Ink Tank Full", messages indicate that your meter's ink system has reached capacity. Replace the ink waste pad immediately to ensure that the machine operates.

When your ink supply is low or exhausted, your device displays either a Low Ink warning or Ink Out warning. You need to replace the ink cartridge when you see one of these warnings.

Zero your scale, reboot your meter, and check your serial port setting to resolve your scale not weighing on the DM300, DM400 or DM450.

Waste Tank Full" or "Ink Tank Full", messages indicate that your meter's ink system has reached capacity. Replace the ink waste pad immediately to ensure that the machine operates.

Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wired connection issues.

Learn how to resolve PC Meter Connect connection issues.

Restart the meter, check the physical connections and network settings to resolve USB Ethernet wired connections.

Restart your meter, check you have the latest version of PC Meter Connect installed and check your computer's USB controllers if the message Meter Not Detected appears.

The "Internet not detected" system message occurs when PC Meter Connect is not configured to use a proxy server.

Cleaning the printer nozzle can resolve poor print quality.

If it is not possible to print postage directly onto your envelope, you can print it onto a tape. You can then apply the tape to the envelope.

You can apply to Australia Post for a refund if your mail is unwanted, damaged or incorrectly printed.