"Clear fold plate" error on the Relay 2500, 3500, 4500

Learn how to resolve "Clear fold plate" error on the Relay 2500, 3500, 4500.

Products affected: Relay™ 2500, Relay™ 3500, Relay™ 4500

Issue

The inserter displays the message "Clear fold plate."

Cause

Material was detected inside the fold plate indicated on the display.

Resolution

Remove the fold plate and check for any material
Install fold plate

UPDATED: 21 April 2021

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