Products affected: Relay™ 5000, Relay™ 6000, Relay™ 7000, Relay™ 8000
IssueThe folded material will only insert into one side of the envelope and run into the other side.
CauseThe envelope openers or insert tray side guides are not adjusted correctly.
ResolutionWatch this video to learn how to recognize and correct insertion stalls, or follow the directions after the video.
To correct insertion stalls:
- Adjust the envelope openers .
- Adjust the sheet feeder side guides to within 1/8 inch (3mm) of the material.
- Adjust the insert feeder side guides to within 1/8 inch (3mm) of the material.
- Adjust the high capacity envelope feeder side guides to within 1/8 (3mm) inch of the material.
UPDATED: 21 April 2021