Resolve Error 50 "Remove material from: Folder Area and Pre-Fold Area" and folder jams on the DI900, Relay 5000 and more

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Products affected: DI900™, DI950™, Relay™ 5000, Relay™ 6000, Relay™ 7000, Relay™ 8000


The inserter is displaying error code 50 "Remove material from: Folder Area and Pre-Fold Area" and will not run.


Material is jammed in the folder.


To resolve this issue: 
  1. Remove any partially fed material from the feed trays.
  2. Open the front cover.
  3. Check for jams in the folder (above knob 3).
  4. Close all jam release knobs and covers.
  5. Press Cancel to clear the error. 
  6. Press Clear Deck to remove any material still in the system. 
  7. Verify that the correct material is loaded for this job.
Note: To check the loading directions, select Loading Directions and Pre-Run Adjustments on the job screen.
If the issue is not resolved or if the issue returns, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.

UPDATED: 28 April 2021