Downloading an envelope message on the DM50, DM55

Download your envelope message to save it on your franking machine.
Products affected: DM50™, DM55™ (K724)

Envelope Messaging is a feature of Pitney Bowes franking machines that allows you to choose from a range of pre-made artwork, or you can create customised logos to print on envelopes alongside postal franks. A common usage of the service is for companies to display their own company logo alongside a return address.

You must download your envelope message onto your franking machine to print the message on your mail. 

  1. Ensure that your system is connected via SmartLink™ or via PC Meter Connect, in order to communicate with the Pitney Bowes Data Centre.
  2. Press Funds.
  3. Press Review (down) until you reach Check Balance Available.
  4. Press Enter/Yes.
  5. The franking machine will connect to the server. Once Prepaid balance appears, press Enter/Yes.
  6. Press No when Refill Postage? appears.
  7. If there is an update available, you will see the prompt Software Update required please wait. Press Enter/Yes and follow the prompts to download the update. If no updates are installed, the franking machine is already fully updated.

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UPDATED: 20 January 2023