Error codes 23, 1803, 1811, 1813, 1814, 1815, 1816, 1825, 1829, 200D and DE00 on the SendPro C, SendPro C Auto

If you see one of these error codes or messages, you may have a network connection issue or you may need to connect to Pitney Bowes.
Products affected: SendPro® C, SendPro® C Auto (2H25, R2H25, 1H25C, R1H25C, R7H25C, 7H25A)

Issue

The device gives one of the following error codes or system messages. It will not connect to the Pitney Bowes Data Center:

Error codes on the screen: 23, 1803, 1811, 1813, 1814, 1815, 1816, 1825, 1829, 200D and DE00.

Messages:

  • Error Unable To Resolve Host.
  • Unable To Resolve api.pitneybowes.com
  • Failed to Update Please Contact Pitney Bowes.
  • PB Commerce Cloud Not Found.
  • Unable to complete refill - MessageID: PerformAuditRsp - Status: Not Connected to Internet.
  • Sync your data.
  • The data center sent back a PVD error record when the UIC was expecting a PVD response.
  • The Data Center has found an exception and returned the GenRsp message. At this point the PBP task is in control of the dialog.
  • Service Can't be Reached.

Cause

The device is not connecting to the server, or there may be an issue with your postage account.

Resolution

Solution 1: Sync transaction data

  1. Tap Sync Transaction Data.
  2. You may need to sync multiple times if you are unable to sync all your transactions in a single attempt.

Solution 2: Check your connection

If the connection still does not work, check the connection icon on your toolbar.

Wired (Ethernet) connection

If you have a network cable that runs from the back of your device to a wall jack, switch, or router, your device connects via a wired (Ethernet) connection. When your internet connection is down, the Ethernet image has a white line through it.
spc-lan-not-connected

Please see Wired network connection issues for more information.

Wireless connections

If there is no network cable, your device connects via a wireless (Wi-Fi) connection. When your internet connection is down, the Wi-Fi image has a white line through it.
spc-wifi-not-connected-2

Please see Wireless (Wi-Fi) connection issues for more information.

Sync your data

  1. Tap Settings.
    Settings icon
  2. Tap Sync Transaction Data.

Solution 3: Restart your device

You may be able to clear the error by simply restarting your device. Here are the steps to follow for a safe restart:

  1. Unplug the power cord.
  2. Wait for the display to turn off.
  3. Wait 30 seconds.
  4. Plug the power cord directly back into a wall outlet. Check that the wall outlet is functioning correctly.
  5. Quickly tap the power button.
  6. Tap Settings.
    Settings icon
  7. Tap Sync Transaction Data.

Solution 4: Check your postage account

There may be an issue with your postage account. If you believe this is the case, please chat with us.

Related topics

UPDATED: 29 December 2023