Error code RA00, DL00 or DL01 on the SendPro C

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Products affected: SendPro® C (2H25)


The device displays Error RA00, DL00 or DL01 and will not print.


The device base is not able to initialize the rates manager, or the device is not on the account.


  1. Tap Print on Envelopes.
  2. Tap Connect on the pop up button.
  3. The device will connect and download then install any available software updates.
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UPDATED: 23 April 2021