Error code RA00, DL00 or DL01 on the SendPro C

Print this support article
Products affected: SendPro® C (2H25)

Issue

The device displays Error RA00, DL00 or DL01 and will not print.

Cause

The device base is not able to initialize the rates manager, or the device is not on the account.

Resolution

  1. Tap Print on Envelopes.
  2. Tap Connect on the pop up button.
  3. The device will connect and download then install any available software updates.
If you need further assistance, please use the Contact Us options below.

 

UPDATED: April 23, 2021