Error code RA00, DL00 or DL01 on the SendPro C

If errors RA00, DL00 or DL01 appear and the device will not print, update your postage balance, reboot your device and download any software updates.
Products affected: SendPro® C (2H25)


The device displays Error RA00, DL00 or DL01 and will not print.


The device base is not able to initialise the rates manager, or the device is not linking to the Pitney Bowes infrastructure.


  1. Tap Print on Envelopes.
  2. Tap Connect.
  3. The device will connect and download then install any available software updates.
If you need further assistance, please contact us.


UPDATED: 11 March 2022

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