"No PSD" message on the SendPro C, SendPro C Auto

If the "No PSD" message appears on the display and the device will not function, disconnect your network connection, reboot the device, upload your data and perform a postage refill.
Products affected: SendPro® C, SendPro® C Auto (2H25, R2H25, 1H25C, R1H25C, R7H25C, 7H25A)


The device gives the message "No PSD" and will not function.


An internal component has malfunctioned.


  1. Turn off the network connection:
    • For wired networks, unplug the network cable.
    • For Wi-Fi networks:
    1. Tap Settings.
    2. Tap Wi-Fi.
    3. Tap the slider so that it moves to the off position.
  2. Reboot the device:
    1. Unplug the power cord.
    2. Wait 30 seconds. The screen turns off after 10 seconds.
    3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
    4. Quickly tap and release the power button to turn the device back on.
  3. Reconnect the network cable.
  4. Upload your transactions.
    1. Tap Settings.
    2. Scroll down to the Envelope Printer Settings section.
    3. Tap Sync Transaction Data.
  5. Perform a postage refill for your Print on Envelopes balance.
    1. Tap Print on Envelopes on the Home screen.
    2. Tap Postage Balance.
    3. Tap Refill Postage.
    4. Enter the amount of postage you wish to add to your device.
    5. Tap Refill Mail Postage. A message appears telling you your device is refilling postage.

UPDATED: 29 December 2023