"Not Ready to Print" message on the SendPro C

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Products affected: SendPro® C (2H25)

Issue

The Print on Envelopes screen says, "Not Ready to Print" and will not print.

Cause

Several things can cause "Not Ready to Print":

  • A jam may not have cleared.
  • The jam release may be open.
  • The ink tank may be missing or empty.
  • The printhead may be missing.
  • You may need to select an account.
  • You may need to upload transactions.

Resolution

Alerts:

Look for a red exclamation point (!) with a notification that the printhead or ink tank is missing or empty, a jam may be present in the device, or the jam release is open.

Accounting:

If you have accounting, an account must be selected.

Check the scale:

  1. Tap Reset to default.
  2. Put something on the scale.
  3. If you do not have a scale:
    1. Tap the weight button.
    2. Choose Manual.
    3. Tap the 1 key.
    4. Tap Apply.
  4. Open and close the jam release lever.

Upload any pending transactions:

  1. Tap Settings on the toolbar.
    settings-icon
  2. Tap Sync Transaction Data.
  3. Any pending transactions will upload.
  4. Tap Reset to Default.

Reboot the device:

  1. Unplug the power cord. The screen should turn off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
  4. Quickly tap and release the power button to turn the device back on.
  5. Tap Print on Envelopes.
  6. Verify that the device says ready to print.

If you need further assistance, please use the Contact Us options below.

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UPDATED: 23 April 2021