Flashing blue, red, or white power light on the SendPro C

Print this support article
Products affected: SendPro® C (2H25)

Issue

The power light is flashing blue, red, or white. The deviceis not working.

Cause

This occurs when you hold the power button down too long when turning the device on or off.

Resolution

  1. Unplug the power cord. The screen should turn off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
  4. Quickly tap and release the power button to turn the device back on.

Tips:

  • When turning the device on, just tap the power button. Do not hold it down.
If you need further assistance, please use the Contact Us options below.

UPDATED: 23 April 2021