Screen is blank or black, or frozen on the SendPro C

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Products affected: SendPro® C (2H25)


The screen is blank or black.


Power related issues.


  1. Unplug the power cord. The screen turns off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
  4. Quickly tap and release the power button to turn the  back on.
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UPDATED: 15 September 2021