Screen is blank or black, or frozen on the SendPro C

The SendPro C is turned off or does not have power.
Products affected: SendPro® C (2H25, R1H25C, 1H25C, R1H25CM)


The screen is blank or black.


Power related issues.


  1. Unplug the power cord. The screen turns off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
  4. Quickly tap and release the power button to turn the  back on.
If you need further assistance, please contact us.

UPDATED: 14 February 2023

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