Screen is blank or black, or frozen on the SendPro C, SendPro C Auto

The SendPro C, SendPro C Auto is turned off or does not have power.
Products affected: SendPro® C, SendPro® C Auto (2H25, R2H25, 1H25C, R1H25C, R7H25C, 7H25A)


The screen is blank or black.


Power related issues.


  1. Unplug the power cord. The screen turns off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
  4. Quickly tap and release the power button to turn the device back on.

UPDATED: 29 December 2023