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Screen is blank or black, or frozen on the SendPro C

The SendPro C is turned off or does not have power.
Products affected: SendPro® C (1H25C, R1H25C, 2H25, R2H25)

Issue

The screen is blank or black.

Cause

Power related issues.

Resolution

  1. Unplug the power cord. The screen turns off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
  4. Quickly tap and release the power button to turn the  back on.

UPDATED: 21 June 2023