If you are experiencing issues with a wired network connection, see Wired network connection issues.
Problems with the settings, the wired connection, or a firewall can cause network connection issues.
To troubleshoot issues with a Wi-Fi connection, follow the steps in each section below.
Check the signal strength with the Wi-Fi gauge. Performance can reduce or become intermittent if you see fewer than two bars. Physical barriers such as walls and doors can downgrade wireless signals. Also, interference from other devices such as microwaves, cordless phones and other Wi-Fi networks can cause issues.
Some tips to increase wireless signal strength:
For information about the connection settings required on your network, contact your IT department or service provider.
If you wish the device to get an IP address automatically and do not need a static IP address:
If you need to set an EAP Method, proxy server, or change between DHCP and static IP addresses, tap Advanced Options. If Advanced Options does not appear, tap Forget instead, then tap your network name after the Wi-Fi name list appears.
Your network firewall may be blocking ports or addresses that the device requires to function properly. Contact your IT department for assistance if needed.
If available, try a wired connection instead. See Setting up a wired network connection .If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. If you still need assistance, please use the Contact Us options below.
UPDATED: April 27, 2021