Clean the printhead nozzles if you get a bad quality test print pattern, to try to correct the problem.
- Tap Settings on the toolbar.
- Scroll down to the Envelope Printer Settings section.
- Tap the button.
- Tap Clean Printhead.
- Once the cleaning operation completes, the device prompts you to print another test pattern. If the new pattern still has broken or missing lines, you may need to replace the ink cartridge or printhead.
If you need further assistance, please use the Contact Us options below.
UPDATED: April 23, 2021