Checking the MAC address for wired and wireless networks on the SendPro C

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Products affected: SendPro® C (2H25)

Provide the MAC address to your IT department if they need it to allow your device to connect to the internet.

Your device contains two MAC addresses. However, depending on your chosen connection method it will only be using one MAC address.

Locating the MAC address on a device that uses a wireless connection

  1. Tap Settings on the toolbar.
    settings-icon
  2. Tap Wi-Fi.
  3. The MAC address appears above the list of wireless networks.
    wifi-list_500x293

Locating the MAC address on a device that uses a wired connection

  1. Tap Settings on the toolbar.
    settings-icon
  2. Tap Wired (Ethernet).
  3. Tap Check Network. The Checking Network Connection screen appears.
  4. Tap View Details in the Connected to wired network box when the test completes.
    View details of network checking
    The MAC address appears:
    Wired network MAC address
  5. Tap X to close this window.
  6. Tap Close, then the back arrow to return to the Home screen.

If the MAC address does not display, try these steps:

  1. Tap Settings on the toolbar.
    settings-icon
  2. Scroll down to the Advanced Device Options section and tap About This Device.
  3. Scroll down to the Base Network Info section to locate the MAC Address.
    base-network-info_500x293
  4. Tap Cancel to return to the Home screen.

If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. If you still need assistance, please use the Contact Us options below.

UPDATED: April 23, 2021