Setting up a wired network connection on the SendPro C

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Products affected: SendPro® C (2H25)

Use a network cable to connect your SendPro Cdevice to the Pitney Bowes Data Centre.

First, determine the connection type:

  1. Tap Settings on the toolbar.
    settings-icon
  2. Tap Wired.
  3. Check the selected connection type.
  4. If your connection type is DHCP, follow the steps for DHCP. If your connection type is Static IP, follow the steps for Static IP.

DHCP

  1. Select DHCP.
  2. Tap Connect.
  3. If it does not connect, unplug the power cord.
  4. Wait 2 minutes. The screen should turn off after 10 seconds.
  5. Plug the power cord back in directly into a wall outlet.
  6. Quickly tap and release the power button to turn the device back on.
  7. Tap Settings on the toolbar.
    settings-icon
  8. Tap Wired (Ethernet).
  9. Tap the DHCP radio button.
  10. Tap Connect.

Static

  1. Select Static.
  2. Contact your internal IT department to record the values you will need to enter for your device. The values needed are the IP Address, Netmask, Gateway and DNS Address.
  3. Enter the values you recorded in step 2 for the IP Address, Netmask, Gateway, and DNS Address in the corresponding fields.
  4. Tap Connect.
  5. If it fails to connect, remove the network cable from the back of the device.
  6. Tap the Connect button. Wait for the attempted connection to fail.
  7. Plug the network cable back in.
  8. Delete the values in the IP Address, Netmask, Gateway, and DNS Address fields.
  9. Enter the IP Address, Netmask, Gateway, and DNS Address that you recorded in step 2.
  10. Tap Connect.

If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. If you still need assistance, please use the Contact Us options below.

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UPDATED: April 29, 2021