The No Dial Tone message appears when you perform tasks that require you to connect to the Pitney Bowes Data Centre, such as:
Your franking machine lost its connection to the Data Centre.
The No Dial Tone message is a generic message for all connection methods, even those connected digitally via a SmartLink device or PC Meter Connect.
If your issue has not been resolved, try Solution 2.
If rebooting your franking machine does not resolve your issue, try Solution 3.
Identify your connection method from the list and follow the link to the relevant troubleshooting article to learn how to restart your connection method:
If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. If you still need assistance, please use the Contact Us options below.
UPDATED: April 21, 2021