"Urgent - Battery Low" message on the DM300C, DM400C

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Products affected: DM300c™, DM400c™ (G925)

Issue

The message Urgent - Battery Low appears and your franking machine will not print mail.

Cause

One of the two internal batteries is running low and approaching end of life.

Resolution

The battery is part of the franking machine security device that protects your postage funds. If your battery is allowed to expire, you will lose this information.

Press Clear / Back to clear the message and allow you to run mail temporarily.

If the error remains, reboot the franking machine:

  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is functioning correctly.

If the battery message returns after rebooting, contact customer support.

If you need further assistance, please use the Contact Us options below.

UPDATED: 22 April 2021