LAN connection errors on the DM300C, DM400C

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Products affected: DM300c™, DM400c™ (G925)

Issue

The franking machine is not connecting to the data server via a network / LAN connection.

Cause

LAN issues may be caused by problems with the settings, the physical connection, or a firewall.

Resolution

To troubleshoot LAN connection errors, follow the steps in each section below.

Check the physical connection

  1. Check the LED lights located on the USB to Ethernet adapter. These lights should become lit within 1 minute of turning on the franking machine.
  2. Either the 100 or 10 link LED indicators should be on (solid green). This indicates the connection data transfer.
  3. If no transfer is indicated, make sure that the LAN cable and LAN adapter are plugged in firmly.
  4. Turn the franking machine off using the switch and move the LAN adapter to the other USB port.
  5. Repeat steps 1 - 3 using the other USB port.
    Important: Make sure that the meter is not connected to a phone line or to a computer with PC Meter Connect installed while using LAN.
  6. If the LED's are not lit, verify that the other end of the LAN cable is plugged into a router or wall port.
  7. If the cable is plugged in, try a different cable.
  8. After a new cable is installed, if there are still no lights, contact technical support. Please have your model number ready.

Check the network settings

  • Check that the Connection Mode is set to Auto:

  1. Press Menu.
  2. Press Page Down twice.
  3. Select Data Centre Options.
  4. Press Page Down.
  5. If Connection Mode: Phone appears, press the corresponding button on the left. The franking machine returns to the Data Centre Options screen. Press Page Down. Connection Mode: Auto appears.
  6. When Connection Mode: Auto appears, press Home to return to the Home screen.
  • To set the meter to automatically get an IP address (DHCP):

  1. Press Menu.
  2. Press Page Down twice.
  3. Select Data Centre Options.
  4. Select Network Settings.
  5. Select Get IP.
  6. Select Automatically.
  • To set the meter to a Static IP address:

  1. Press Menu.
  2. Press Page Down twice.
  3. Select Data Centre Options.
  4. Select Network Settings.
  5. Select Get IP.
  6. Select Manually.
    1. Select IP Addr and enter the IP address.
    2. Select Subnet and enter the subnet mask.
    3. Select Gateway and enter the gateway.
  • To set the DNS server:

  1. Press Menu.
  2. Press Page Down twice.
  3. Select Data Centre Options.
  4. Select Distributor Settings.
  5. Press Page Down.
  6. Select Primary DNS or Secondary DNS.
  7. Select Continue.
  8. Select Edit Options.
  9. Enter your DNS server.
  10. Select OK.
  11. Select Accept.
  12. Press Home to return to the home screen.

 

Firewall issues

Make sure that your firewall is configured for all of the requirements. LAN connections use the following file extensions that must be allowed through your network and firewall:

  • DEC
    • Extension: .dcz
  • EMD
    • Extension: .zmd
  • Graphics
    • Extension: .bin
  • Rate Manager
    • Extension: .rmz
  • CCD
    • Extension: .bin
  • Snippet File
    • Extension: .arc

If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. If you still need assistance, please use the Contact Us options below.

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UPDATED: 22 April 2021