The PC Meter Connect icon in the system tray (small icons by the clock) shows Meter not detected.
The PC Meter Connect software and your franking machine are not communicating.
If you still see the message Meter Not Detected, try Solution 2.
If your issue is not resolved, try Solution 3.
If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. If you still need assistance, please use the Contact Us options below.
UPDATED: April 22, 2021