Refunding Unused Postage Funds

Information on how unused postage is refunded following cancellation.
Pitney Bowes starts the process of collecting your old franking machine once you receive a new franking machine or cancel your old franking machine.
  • A link will be provided via email to return the old machine. Once the collection is booked a courier will be arranged to collect the old equipment. 
  • Pitney Bowes will provide the used and unused readings taken from your Pitney Bowes Meter to An Post who will issue a cheque refund for any unused postage (funds).
    • ❗IMPORTANT: Cheque refunds from An Post may take up to 8 weeks. 
For any queries relating to the return of unused postage, you can contact An Post directly on 353 (1) 705 7600.

UPDATED: 12 June 2023