Error 7 or Error 11 on DM Series franking machines

Contact our Account Support team to resolve error 7 or error 11.
Products affected: DM50™, DM55™ (K724), DM100, DM125i, DM175i (P725), DM300C™, DM400C™ (G925, G9254, SG925)


Error 7, error 0007, error 11 or Error 0011 appear when trying to add funds to your franking machine.


The franking machine postage account has been locked. This is preventing you from adding postage.

A hold may be placed due to a problem with the account, for non-payment, or to restrict franking machine refills to specific users.


Please chat with us for further assistance.

UPDATED: 21 June 2023