Error 7 or Error 11 on DM Series franking machines

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Products affected: DM50™, DM55™ (K724), DM100, DM125i, DM175i (P725), DM300C™, DM400C™ (G925)

Issue

Error 7, error 0007, error 11 or Error 0011 appear when trying to add funds to your franking machine.

Cause

The franking machine postage account has been locked. This is preventing you from adding postage.

A hold may be placed due to a problem with the account, for non-payment, or to restrict franking machine refills to specific users.

Resolution

You will need to speak with one of our Account Support team who will be happy to assist you.

If you need further assistance, please use the Contact Us options below.

UPDATED: April 22, 2021