"Balance Too Low" or "Insufficient Funds" message on the DM Series and Connect+ Series
Refill your franking machine for a smaller amount or check your postage balance to resolve Balance Too Low or Insufficient Funds.
Products affected: Connect+® 500W, 1000, 2000, 3000, DM50™, DM55™, DM300C™, DM400C™ (G925, G9254, SG925), DM100™, DM125i™, DM175i™
Issue
The messages Balance Too Low or Insufficient Funds appear and the franking machine is unable to refill postage.
Cause
The attempted refill was for a higher amount then the funds available in the postage account.
Resolution
Refill your franking machine for a lower amount or add funds to your postage account.
Related topics
UPDATED: 21 June 2023