Checking your PrePay or Pay As You Go account balance on the DM100, DM125i, DM175i

Use your franking machine to check your available postage balance in your PrePay or Pay As You Go account.

Before you start, make certain your franking machine is connected in order to communicate with the Pitney Bowes Data Centre. We recommend connecting via SmartLink™

Order a SmartLink device

1. Press Add Postage.
2. Select Check PBP Balance.
3. The franking machine connects to the Data Centre. Once connected, an amount appears:
   • Prepaid: The amount of available funds in your PrePay account.
     If the amount shown is €0, click the chat bubble in the bottom right hand corner to speak to an advisor.
4. When Add Postage (Yes / No) appears:
   1. Press Yes if you wish to add funds.
   2. Press No to return to the home screen.

The franking machine will also check if there are any software updates available. To keep your franking machine up-to-date, follow the on-screen instructions to download and install any updates.