Clearing Material Jams in the Envelope Feeder Area in the Relay 2500/3500/4500

Learn how to clear material jams in the Envelope Feeder Area in Relay 2500/3500/4500
Products affected: Relay™ 2500, Relay™ 3500, Relay™ 4500
  1. Pull the release lever in the direction of the arrow.
  2. Lift the envelope area feed rollers for access to the jam.

    envelope access area

  3. Remove the jammed material. If necessary, use the manual advance knob to move the material backwards.

    NOTE: Envelope jams in the Envelope Feeder area may be hard to see. After lifting the envelope feed rollers, carefully reach under the rollers to feel for jammed material.
  4. Relatch the feed rollers after you remove the jam.
  5. Release the envelope area feed rollers and let them rest in position.
  6. Push the rollers firmly down until they latch into position.
  7. Tap the Clear Deck button to clear the paper path of any remaining material.


  8. Tap the Start button to resume operation.

NOTE: You can get better access to this area by removing fold plate 1 and sheet feeder 2.

Using the Manual Advance Knob

Once you locate the jammed material, you may need to use the manual advance knob to manually feed paper out of the grip of feed rollers.

The manual advance knob is located behind the drop-down cover at the left front of the inserter.


UPDATED: 14 August 2021

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