Managing support cases online
Instructions on managing support cases online. How to add comments, view open cases and close cases via your online account.
After you have requested support from Pitney Bowes, you can manage your open cases through your online account. You can view updates on your case, add comments, attachments, and close cases from your online account.
- Sign in to the Pitney Bowes Your Account portal.
- Scroll down to the Support Articles section and click Manage Cases.
- Choose the required case to view.
Helpful tips
- Filter cases by location, case status, or case type.
- Search for cases by case number or keyword.
- Use the table headers to sort cases.
UPDATED: 09 August 2024