AutoInk Explained

Autoink is a contractual program that monitors your ink usage and automatically ships a replacement ink once a low ink alert is received.

Autoink is a contractual program that monitors your ink usage and automatically ships a replacement ink once a low ink alert is received.

AutoInk process image

The Autoink program is a convenient way of ensuring you don’t run out of ink. By connecting the meter to Pitney Bowes, low ink alerts are sent to us when your current cartridge reaches a capacity of 10% or less, a replacement cartridge will then automatically be delivered.

Important: Autoink is currently only available for the SendPro C machine.

number-1 Confirm your franking machine is connected

  • If your franking machine is connected to the Pitney Bowes network a low ink alert will be sent when the cartridge reaches 10%.
  • Locate the WiFi symbol in the upper right corner of the screen. A slash through this icon indicates connectivity issues. If you are experiencing issues connecting, see Diagnosing connection issues.

number-2 A new cartridge is shipped

  • A new cartridge is shipped within 5 business days after the low ink alert is sent.
  • Spare ink cartridges and labels for larger items are not included in the Autoink program but may be purchased separately at the Pitney Bowes store. The correct labels for the Sendpro C are DBL-LBL250 or DBL-LBL1000.

UPDATED: 30 September 2024