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Related Search Topics: Payments, Credits & Refunds
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Requesting a refund of a credit balance

Learn how to request a refund for accounts in credit due to overpayments, unused postage refunds or credit notes.

Refund requests can only be processed for accounts that hold a credit balance. See Viewing an account balance or available funds to confirm if an account holds a credit balance.

  1. Sign in to the Pitney Bowes Your Account online portal.
  2. Scroll down to Your Recent Support Cases and select Create a Case.
    create a case ireland_340x276
  3. Choose Financial Support>Payment>then your account type.
  4. Select the radio button I have a credit on my invoice.
  5. Enter any relevant information to your case in the details about your case box.
  6. Complete the form and click Submit.

To help us resolve your case more efficiently please provide your bank account details including bank name, sort code, and account number when submitting your case.

UPDATED: 16 January 2025