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"This email is already registered" message displays when registering for Your Account

Learn how to resolve the error message "This email is already registered" when registering for Your Account.

Issue 

"This email is already registered" message displays when registering for Your Account. 

Cause

The email address you are using to register has already been used to create a Your account profile.

Resolution

Solution 1: Reset the password for the existing email and sign in 

  1.  Go to the Sign In page .
  2. Select Forgot your password.  
  3. Enter your email address and select Continue.
  4. Select the reset password link that is emailed. 

Solution 2: Create a profile with a different email address 

If you cannot reset your password and sign in with your registered email, use a different email to create a new account.

UPDATED: 23 August 2024