Troubleshoot signing in to the Your Account portal

Troubleshooting tips for error messages that may arise during sign in to the Pitney Bowes Your Account online portal.

Email and password do not match

This occurs when an email address or password is entered incorrectly. 
  1. Verify the email and password are entered correctly. 
    • 💡 Tip: Confirm you are using the correct login email and check for typos. 
  2. If you are still not able to sign in, use the Forgot your password link on the sign-in page to reset your password. 

You have not completed your account registration

Your Account profile is set up for the email you're using to sign in, but the email verification step to activate the profile was not completed.
  1. Select Resend Email to resend the authentication email. 
  2. Validate the email address by selecting the link from the authentication.
💡 Tip: Check your junk or spam folder if the email is not received.

UPDATED: 26 January 2024