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"The email and password you entered do not match." message appears when signing in to Your Account

Learn how to resolve the error message "The email and password you entered do not match." message displays when signing in Your Account.

Issue 

The message "The email and password you entered do not match." appears when signing in to Your Account 

Cause 

The email or password you have entered is incorrect. 

Resolution 

  1. Confirm the email and password are entered correctly. 
    •  Confirm you are using the correct login email and check for typos. 
  2. If you still cannot sign in, use the Forgot your password? link on the sign-in page to reset your password. 

UPDATED: 22 April 2025