Troubleshoot Accessing a Copy Invoice Online

Troubleshoot reasons why an invoice may not be found online.

Invoice is greater than 18 Months

Statements greater than 18 months are not available through the online portal. 
Tip 💡: The date filter will default to the last 90 days. 

Use the chat icon below to connect with a representative to request a copy. 

The Account is not linked to the Online Profile

Invoices will not be available online if the account has not been added to your online profile.


  1. View all associated accounts within your online portal by accessing Manage Accounts.
  2. If you do not see the required account number, select Add an Account Number at the top of the Manage Accounts section.

UPDATED: 30 May 2023