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"Please Enter a valid Account Number" message displays when registering for Your Account

Learn how to resolve the message "Please Enter a valid Account Number" when registering for Your Account.

Issue

The message "Please Enter a valid Account Number" displays when registering for your account.

Cause

The account number you are using to register is not recognised.

Resolution

  1. Confirm the country flag in the top right corner is the same location as the account address.
  2. Verify the account number is correct.

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UPDATED: 23 August 2024