How long will it take to fix the fault in my equipment?
Where possible, we will try to address any faults over the telephone to minimise the amount of disruption and downtime caused by any difficulties. If the fault cannot be rectified over the telephone, a service technician will be dispatched. Charges may apply for a service technician to provide technical assistance depending on your level of maintenance/service coverage plan.
The onsite response time will also depend on your maintenance/service coverage plan. For further information on what your agreement includes please email email@example.com or call 0800 PITNEY (748639) (8am to 5pm NZST, Mon-Fri excluding public holidays) and speak to a company representative.
How much does a service call cost?
Onsite service call fees depend on the maintenance/service coverage plan you have purchased. If you do not have a current plan, you will be charged the rate for callout & labour plus any parts required to restore your machine to working condition. Please do not hesitate to email firstname.lastname@example.org or contact the Call Centre on 0800 PITNEY (748639) (8am to 5pm NZST, Mon-Fri excluding public holidays) to discuss our non-FSMA service call pricing.
What is a Full Service Maintenance Agreement (FSMA)?
Alternatively, ask us about placing your equipment on a Full-Service Maintenance Agreement (FSMA). This is an efficient, cost-effective and worry-free way to ensure that if you have a problem*, it is rectified under the FSMA in a timely manner. All service calls placed on equipment under an FSMA receive priority over those without an agreement. We have several FSMA levels to suit your needs.
*Please note, the FSMA excludes malicious damage and machines operating outside specifications.
If you have any questions or require further information, please do not hesitate to email email@example.com or contact us on 0800 PITNEY (748639) (8am to 5pm NZST, Mon-Fri excluding public holidays)
How do I book a service call?
There are several ways you can log a service call:
Email us firstname.lastname@example.org with the following details:
- Serial Number of Machine
- Company Name
- Contact Name
- Contact Number
- Site address of equipment
- Purchase order number (if applicable)
- Equipment fault description
Once we receive your email a Technical Service agent will get back to you as soon as possible.
Call Pitney Bowes Service on 0800 PITNEY (748639) (8am to 5pm NZST, Mon-Fri excluding public holidays) and a Technical Service agent will assist you.
Can I arrange training on my Pitney Bowes equipment for new staff?
Yes, this can easily be arranged. Please note that this may be a chargeable service. Please email email@example.com or call Pitney Bowes on 0800 PITNEY (748639) (8am to 5pm NZST, Mon-Fri excluding public holidays) to arrange a training session and a quote.
How long will the training take?
Initial training will take place during installation and usually takes around 1hr but may take longer, depending on the complexity of your equipment. Any additional training will be tailored to your needs, but generally will take an hour.
What does my warranty cover?
We will repair or at our option replace any new equipment supplied by us if there is any manufacturing defect in material or workmanship within 3 months of delivery. We will repair or at our option make a replacement available to you for any second-hand or demonstrator or refurbished Pitney Bowes branded goods supplied by us if there is any manufacturing defect in material or workmanship within 1 month of delivery.
You may choose to upgrade this warranty by:
- Extending it up to 12 months
- Signing up for a Full Service Maintenance Agreement (FSMA) to suit your specific needs (see Service Level Agreements below for further information).
If you have a warranty issue or concern, please email firstname.lastname@example.org or call 0800 PITNEY (748639) (8am to 5pm NZST, Mon-Fri excluding public holidays) to discuss this matter further.