SendPro C Support
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Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Reporting, History & Accounting
Installation, Setting Up & Drivers
Install a scale if you did not install one when you installed your device. Your device contains step-by-step installation instructions for compatible scales.
If you are installing a SendPro C Lite, SendPro C for the very first time, follow these instructions.
Install an external scale if you send large volumes of mail such as parcels and packages.
Move your device safely, whether you are moving it across the room or to a new facility.
You may need to install a new printhead when the existing printhead is producing poor print quality.
Replace the ink cartridge when the low ink warning appears to ensure your device is in optimal working condition.
Network & Connectivity
If you're getting a "PB Commerce Cloud Not Found" message with a wireless connection on your device, there may be a problem with your network connection or firewall.
The device is unable to sync transaction data. This may be caused by problems with the network connection settings, the physical connections, or a firewall.
Add a network when you want to connect using Wi-Fi and your network is not present in the Wi-Fi list.
Check your device has access to all the required internet services by using the network checking app.
If you see the “PB Commerce Cloud Not Found” message and you have a wired connection, try restarting the device to reset the connection.
Problems with the settings, the wireless connection, or a firewall may cause network connection issues.
Problems with the settings, the wired connection, or a firewall may cause network connection issues.
The MAC address is the network identifier for the device. IT uses it to allow the device onto the network.
Forget a network if you do not want your device to automatically connect to a network or you need to resolve a wireless network issue.
A Proxy server is a computer that acts as a gateway between your local network, your device, and the internet.
Use a network cable to connect your device to the Pitney Bowes Data Centre with a wired connection.
You can connect your SendPro C Lite, SendPro C device via a wireless network connection.
Use these network requirements to prepare your IT and local network environment for connecting your SendPro C Lite, SendPro C to the internet.
Features & Settings
Tap Ask SendPro Care on the Home screen to get information and help for your device.
A preset is a set of commonly-used settings saved as a template that you can use to more quickly select the same settings in the future.
As well as printing postage, your device uses other ways to print and feed mail. Tap Print Mode in the Envelope Printing app to see the available options.
Add your favourite apps to make them easy to find on the Home screen.
Add presets to store a group of commonly-used settings. Presets can store settings such as a postage class, an account and a graphic.
Set the brightness of the display to suit your work space.
When you move your device to a new location or install a new scale, you must modify the location code.
Advance the date to print postage up to thirty days before you need to send it.
Reset the piece counter to delete the piece count information.
Create a security PIN to prevent unauthorised use of your device.
Use the toolbar to view and change settings for your device.
The default preset timer will reset your device to your most commonly-used settings.
Modify a preset to rename a preset, replace the default preset or delete a preset.
Select a preset to quickly select a commonly-used group of settings.
Use the energy saver to reduce energy usage. The energy saver turns your device off after a period of inactivity.
Tap SendPro Apps on the home screen, to access to a variety of applications to support and enhance your device.
Install a scale if you did not install one when you installed your device. Your device contains step-by-step installation instructions for compatible scales.
Install an external scale if you send large volumes of mail such as parcels and packages.
Zero the scale to set the weight to zero.
Enter the weight of a mailpiece when you know its weight and are not using the scale.
Use the scale to weigh your mail and calculate the correct postage for you.
Clean the moistener brush and wick if the moistener tank is full and your envelopes are not sealing properly.
Your device will need refills of sealing solution in order to seal envelopes.
Prevent sealing issues by having adequate sealant in the moistener tank, placing the envelope correctly on the feed deck, and maintaining the wick or brush in the moistener.
Use Seal Only mode to seal envelopes without printing anything.
You can seal envelopes and print postage at the same time with your SendPro C Lite, SendPro C.
Position envelopes correctly and ensure the moistener tank has enough sealing solution to prevent sealing issues.
The Home screen is the first screen you see after switching the device on or if you wake it from sleep mode. The Home screen provides the starting point for printing postage.
Familarise yourself with the ports on the back of your device.
Familiarise yourself with your SendPro C Lite, SendPro C.
Review the specifications of your SendPro C Lite, SendPro C including the throughput, ink cartridge yield and other component details.
Review the material specifications including the minimum and maximum envelope sizes, envelope stack height, and tape size details.
The Envelope Printing app is the starting point for printing postage on an envelope or tape. It also allows you to change what you print.
Printing
Check the ink level to ensure you have enough ink in your device.
Use genuine Pitney Bowes ink cartridges. Non-Pitney Bowes cartridges can damage your device.
Replace the ink cartridge when the low ink warning appears to ensure your device is in optimal working condition.
Printing a test pattern lets you see if the printhead is functioning properly or if you have enough ink in the cartridge.
As well as printing postage, your device uses other ways to print and feed mail. Tap Print Mode in the Envelope Printing app to see the available options.
The meter stamp contains elements that identify the mailer and the type of mail.
Add a customised text message to print a return address or your own personalised message. Your message must comply with the postal rules for your country.
Inscriptions appear automatically when you select certain classes of mail. This saves you time and helps you always use the correct inscription.
Print a graphic without printing postage such as the Received graphic on incoming mail.
Customise your mail by adding a custom graphic or logo.
Print the date and time to keep a record of when you receive incoming mail.
Check your ink, run a test pattern, and clean your printhead to resolve poor print issues.
Mailing & Shipping
You can use your device to manually enter an amount of postage by selecting the Key in Postage option.
Send your letters and small parcels by Standard Post. Standard Post can be an economical way to send your post.
Network & Connectivity
If you're getting a "PB Commerce Cloud Not Found" message with a wireless connection on your device, there may be a problem with your network connection or firewall.
The device is unable to sync transaction data. This may be caused by problems with the network connection settings, the physical connections, or a firewall.
Add a network when you want to connect using Wi-Fi and your network is not present in the Wi-Fi list.
Check your device has access to all the required internet services by using the network checking app.
If you see the “PB Commerce Cloud Not Found” message and you have a wired connection, try restarting the device to reset the connection.
Problems with the settings, the wireless connection, or a firewall may cause network connection issues.
Problems with the settings, the wired connection, or a firewall may cause network connection issues.
The MAC address is the network identifier for the device. IT uses it to allow the device onto the network.
Forget a network if you do not want your device to automatically connect to a network or you need to resolve a wireless network issue.
A Proxy server is a computer that acts as a gateway between your local network, your device, and the internet.
Use a network cable to connect your device to the Pitney Bowes Data Centre with a wired connection.
You can connect your SendPro C Lite, SendPro C device via a wireless network connection.
Use these network requirements to prepare your IT and local network environment for connecting your SendPro C Lite, SendPro C to the internet.
Printing
Printing a test pattern lets you see if the printhead is functioning properly or if you have enough ink in the cartridge.
As well as printing postage, your device uses other ways to print and feed mail. Tap Print Mode in the Envelope Printing app to see the available options.
The meter stamp contains elements that identify the mailer and the type of mail.
Add a customised text message to print a return address or your own personalised message. Your message must comply with the postal rules for your country.
Inscriptions appear automatically when you select certain classes of mail. This saves you time and helps you always use the correct inscription.
Print a graphic without printing postage such as the Received graphic on incoming mail.
Customise your mail by adding a custom graphic or logo.
Print the date and time to keep a record of when you receive incoming mail.
Check your ink, run a test pattern, and clean your printhead to resolve poor print issues.
Check the ink level to ensure you have enough ink in your device.
Use genuine Pitney Bowes ink cartridges. Non-Pitney Bowes cartridges can damage your device.
Replace the ink cartridge when the low ink warning appears to ensure your device is in optimal working condition.
Errors & Troubleshooting
Reboot your device if error 51 appears.
Some transactions failed to sync on your SendPro C. You may be able to clear the error by restarting your device and synchronizing transactions.
If you see one of these error codes or messages, you may have a network connection issue or you may need to connect to Pitney Bowes.
If errors RA00, RA01, RA02, RA000, RA09 , DL00, DL01 and the message Loading Current Rate and Device Information appear and the device will not print, update your postage balance, reboot your device, and download any software updates.
Check your connections and reboot the device to resolve this issue. The errors BA00, BA04 or BA05 appear because the base is disconnected from the tablet.
Reboot the device if the postage balance shows "reading".
Upload your transactions when you see the "Transaction upload due" message.
Upload your transactions when you see the "Transaction log upload required" message.
Reboot the device if the "Shared services has stopped working" message appears.
Not ready to print appears because you need to clear a jam, check the ink or printhead, select an account or upload transactions.
If the "No PSD" message appears on the display and the device will not function, disconnect your network connection, reboot the device, upload your data and perform a postage refill.
If you see the error "Clear Paper Jam," an envelope or label may be stuck in the transport deck.
If you see the message "Sync your data," it may mean that your system has been offline and has not uploaded your envelope printing transactions recently. It could also mean that you are experiencing connection issues.
The SendPro C Lite, SendPro C is turned off or does not have power.
A flashing power light is often caused by holding the power button down for longer than five seconds.
Maintenance
If you see the error "Clear Paper Jam," an envelope or label may be stuck in the transport deck.
Ensure you feed envelopes correctly to help prevent feeding problems.
Check the ink level to ensure you have enough ink in your device.
If you clean the print nozzles and you still get a bad test print pattern, try cleaning the printhead.
Clean the moistener brush and wick if the moistener tank is full and your envelopes are not sealing properly.
Your device will need refills of sealing solution in order to seal envelopes.
Contact Pitney Bowes to order supplies for your device.
Printing a test pattern lets you see if the printhead is functioning properly or if you have enough ink in the cartridge.
If you receive a message that your ink waste pad is full, follow these steps to change the pad.
Prevent sealing issues by having adequate sealant in the moistener tank, placing the envelope correctly on the feed deck, and maintaining the wick or brush in the moistener.
Use Seal Only mode to seal envelopes without printing anything.
You can seal envelopes and print postage at the same time with your SendPro C Lite, SendPro C.
Position envelopes correctly and ensure the moistener tank has enough sealing solution to prevent sealing issues.
Refilling Postage
View a report showing all of your postage refill history.
Perform a balance enquiry or postage refill when the Inspection Due message appears.
Change the default refill amount to store an amount you want to refill your device with.
Check your funds for printing postage on your device at any time.
Contact your device supplier to a apply for a refund if you have damaged or incorrectly printed mail.
Print a funds report if you need a report showing the total number of mailpieces sent.
Refill your postage funds for printing postage as soon as you receive a message that your available funds are low.
Set the low funds warning to warn you when your available funds for printing postage reaches a certain amount. Use this warning as a reminder to add more postage to your device.
Your device automatically uploads your postage printing transactions at least once during the day and once after hours.
Rate Change
Your device updates postal rates and software automatically. Keep your device turned on and connected to your network to receive automatic updates.
Reporting, History & Accounting
You can use the accounting feature to track the postage that departments or individuals within your organisation use.
Add accounts to record Print on Envelopes usage by department.
You can delete an account, sub account, or sub sub account through the Envelope Printing app.
Edit an account when you want to change the account name, code, description, status or password.
Email an account report to keep a record of how much departments or clients have spent on their postage over specific time periods.
Setting the account status to inactive prevents anyone from charging postage against it.
Run account reports to show how you spent your postage for a specific account or for all accounts over various time periods.
When accounting is enabled on your device, you must select an account before you can print postage.
Set the reporting period of an account report by setting its start and end dates.
Set the account report preferences to determine what level of accounts are reported on (Account, Sub account or Sub sub account).
View the total amount you have spent on postage and the total number of pieces printed.