DM300/DM400 Series Support
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Install & Setup
Using Your Product
Fixing & Maintenance
Installation, Setting Up & Drivers
Check to ensure that you have the latest version of PC Meter Connect.
Network & Connectivity
Prepare for your SmartLink installation by reviewing network and connectivity setup requirements.
Check to ensure that you have the latest version of PC Meter Connect.
Use these network requirements to prepare your IT and local network environment for connecting your DM100 and DM300-DM400.
Use PC Meter Connect software to turn your computer into a connection device that connects your meter to the Pitney Bowes Data Centre. These instructions are for first-time users who have never installed PC Meter Connect on this computer.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wired connection issues.
Restart your meter, check you have the latest version of PC Meter Connect installed and check your computer's USB controllers if the message Meter Not Detected appears.
The "Internet not detected" system message occurs when PC Meter Connect is not configured to use a Proxy server.
Restart the meter, check the physical connections and network settings to resolve USB Ethernet wired connections.
Learn how to resolve PC Meter Connect connection issues.
Upgrade your existing PC Meter Connect software so that you can continue to connect your meter to the Pitney Bowes Data Center and get postage funds and rate updates.
Features & Settings
Add a normal preset to save the default settings on your meter.
Customise your mail by adding a custom graphic or business logo.
Add custom presets to save your most frequently used settings to use time and time again.
Printing
Waste Tank Full" or "Ink Tank Full", messages indicate that your meter's ink system has reached capacity. Replace the ink waste pad immediately to ensure that the machine operates.
When your ink supply is low or exhausted, your device displays either a Low Ink warning or Ink Out warning. You need to replace the ink cartridge when you see one of these warnings.
Cleaning the printer nozzle can resolve poor print quality.
If it is not possible to print postage directly onto your envelope, you can print it onto a tape. You can then apply the tape to the envelope.
Network & Connectivity
Prepare for your SmartLink installation by reviewing network and connectivity setup requirements.
Check to ensure that you have the latest version of PC Meter Connect.
Use these network requirements to prepare your IT and local network environment for connecting your DM100 and DM300-DM400.
Use PC Meter Connect software to turn your computer into a connection device that connects your meter to the Pitney Bowes Data Centre. These instructions are for first-time users who have never installed PC Meter Connect on this computer.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wired connection issues.
Restart your meter, check you have the latest version of PC Meter Connect installed and check your computer's USB controllers if the message Meter Not Detected appears.
The "Internet not detected" system message occurs when PC Meter Connect is not configured to use a Proxy server.
Restart the meter, check the physical connections and network settings to resolve USB Ethernet wired connections.
Learn how to resolve PC Meter Connect connection issues.
Upgrade your existing PC Meter Connect software so that you can continue to connect your meter to the Pitney Bowes Data Center and get postage funds and rate updates.
Printing
Cleaning the printer nozzle can resolve poor print quality.
If it is not possible to print postage directly onto your envelope, you can print it onto a tape. You can then apply the tape to the envelope.
Waste Tank Full" or "Ink Tank Full", messages indicate that your meter's ink system has reached capacity. Replace the ink waste pad immediately to ensure that the machine operates.
When your ink supply is low or exhausted, your device displays either a Low Ink warning or Ink Out warning. You need to replace the ink cartridge when you see one of these warnings.
Errors & Troubleshooting
Waste Tank Full" or "Ink Tank Full", messages indicate that your meter's ink system has reached capacity. Replace the ink waste pad immediately to ensure that the machine operates.
Zero your scale, reboot your meter, and check your serial port setting to resolve your scale not weighing on the DM300, or DM400.
Restart the SmartLink device and meter, check the connections, and change your connection option to resolve SmartLink wired connection issues.
Restart the meter, check the physical connections and network settings to resolve USB Ethernet wired connections.
Learn how to resolve PC Meter Connect connection issues.
Maintenance
Cleaning the printer nozzle can resolve poor print quality.