Connect+ | SendPro P-Series Franking Machine Support
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Install & Setup
Using Your Product
Fixing & Maintenance
Postage
Reporting, History & Accounting
Installation, Setting Up & Drivers
Supervisor access rights are required to manage users. Learn how to create users.
Network & Connectivity
Find the answers to frequently asked questions about networking and connectivity for the Connect+ Series, SendPro P.
Use these network requirements to prepare your IT and local network environment for connecting your franking machine to the internet.
Features & Settings
Learning how to position a graphic or message on your mail piece.
Learn how to set the time checks for updates on a Connect+® Series, SendPro® P
System timeouts can be set for your mailing system.
Supervisor access rights are required to manage users. Learn how to create users.
Learn how to calibrate the touchscreen on the Connect+ Series, SendPro P.
Changing the sealing method on your mail piece.
Learning how to seal envelopes without printing postage on your mail piece.
If envelopes or tapes are not sealing properly, the system may be low on sealing solution or there may be an issue with the moistener brush.
Learning how to properly shut down your system on the Connect+ Series, SendPro P.
Obtain a Safety Data Sheet (SDS), formerly known as Material Safety Data Sheets (MSDS), to provide workers, clients, and emergency personnel with procedures for handling products in a safe manner.
The Home screen is the first screen displayed when you log onto the system. It contains all of the application tiles you need to start any of the system applications including Run Mail and Tools.
Printing
Learning how to position a graphic or message on your mail piece.
You can change the text message and return address that prints on the piece of mail. If you want to include a text message or return address, you can add it.
You can adjust the distance of the graphic from the top edge of the envelope or from the left or right sides of the envelope.
Follow the instructions below to learn how to print a graphic or text message on your mail piece.
Learn how to reprint a refill receipt on the Connect+ Series, SendPro P.
Envelopes are not feeding through the meter.
Check your ink level, try another ink cartridge, perform a test print and clean your printheads to resolve poor print quality.
Learn how to resolve Printhead issues on the Connect+ Series, SendPro P.
Mailing & Shipping
You can change the text message and return address that prints on the piece of mail. If you want to include a text message or return address, you can add it.
Open a job to access the saved settings within that job.
Learning how to create a new job on the Connect+ series and Sendpro P.
Delete a job when you no longer use this group of settings on your franking machine.
Learning how to edit an account on the on the Connect+ Series, SendPro P
Learning how to delete an account on the Connect+ Series, SendPro P
You can build your accounting structure by creating an account, creating a sub account and creating a sub sub account on the mailing system.
Use differential weighing to calculate the price, then print your mailpieces as you remove each item from your scale.
You can view the amount of funds available in your meter and the amount you have used.
The Home screen is the first screen displayed when you log onto the system. It contains all of the application tiles you need to start any of the system applications including Run Mail and Tools.
You can count how many pieces of mail you run.
Network & Connectivity
Find the answers to frequently asked questions about networking and connectivity for the Connect+ Series, SendPro P.
Use these network requirements to prepare your IT and local network environment for connecting your franking machine to the internet.
Printing
Learning how to position a graphic or message on your mail piece.
You can change the text message and return address that prints on the piece of mail. If you want to include a text message or return address, you can add it.
You can adjust the distance of the graphic from the top edge of the envelope or from the left or right sides of the envelope.
Follow the instructions below to learn how to print a graphic or text message on your mail piece.
Learn how to reprint a refill receipt on the Connect+ Series, SendPro P.
Envelopes are not feeding through the meter.
Check your ink level, try another ink cartridge, perform a test print and clean your printheads to resolve poor print quality.
Learn how to resolve Printhead issues on the Connect+ Series, SendPro P.
Errors & Troubleshooting
Learn how to resolve error 0418420021 “No printer detected” on the Connect+ Series, SendPro P.
Learning how to resolve error 03114100D4.
Learn how to resolve error 03114100AA "Out of E-Z Seal" message on the Connect+ Series, SendPro P
When the machine runs out of tap it displays 03114100AD "Out of tape" or one of these error codes: 0213420019 or 0198610011.
Learn how to resolve errors 03114100D2, 03114100CE "Mailpiece jam in printer area" message on the Connect+ Series, SendPro P.
Learn how to resolve error 03114100DF "Jam in sealer area" message on the Connect+ Series, SendPro P.
This error code appears when the meter detects that the printer cover is open. To resolve this error, ensure that the cover is fully closed.
Remove the tape from the franking machine, turn the franking machine off, replace the tape then restart the franking machine to resolve the error 031A410001 "Sensor auto calibration error".
This meter is configured to print with postal ink in slot 1 only. Remove the ink cartridge from slot 2.
Verify that the installed ink cartridge is genuine Pitney Bowes ink. If it is not, replace it with a genuine Pitney Bowes ink cartridge.
Learn how to resolve error code 071F41000D "Servo Motor Position Error Fault" on the Connect+ Series, SendPro P.
Learn how to resolve the missing tape button on the Connect+ and Sendpro P.
Learn how to resolve a black or blank screen or a screen in power saving mode on the Connect+ Series, SendPro P.
Learn how to resolve the error "Postal information exceeds upload warning threshold" on the Connect+ series or SendPro P-Series.
Learn how to resolve a frozen screen on the Connect+ Series, SendPro P
Check your ink level, try another ink cartridge, perform a test print and clean your printheads to resolve poor print quality.
Learn how to prevent and resolve WOW errors on the Connect+ Series, SendPro P.
Learn how to resolve Printhead issues on the Connect+ Series, SendPro P.
If envelopes or tapes are not sealing properly, the system may be low on sealing solution or there may be an issue with the moistener brush.
Jams or obstructions in the tape path can cause tape feeding problems.
If you have a E-Z Seal solution leak, check to ensure that the solution bottle cap is tightly closed and that the cap's valve springs back up when pressed.
Remove and reinsert the printhead to resolve printhead communication errors.
Learn how to access the refill postage screen on the Connect+ Series, SendPro P.
Learn how to resolve error 019861001B "Tape jam" message on the Connect+ Series, SendPro P.
Reboot your franking machine if you see the message "Loading Job" when Start is pressed.
Maintenance
Changing the sealing method on your mail piece.
Learning how to seal envelopes without printing postage on your mail piece.
If envelopes or tapes are not sealing properly, the system may be low on sealing solution or there may be an issue with the moistener brush.
Refilling Postage
Use your to check your postage balance within your account.
Learn how to reprint a refill receipt on the Connect+ Series, SendPro P.
You can view the amount of funds available in your meter and the amount you have used.
In order to print postage onto your mailpiece, you must transfer postage funds from your Pitney Bowes account to your meter.
Reporting, History & Accounting
Run account reports to show how you spent your postage for a specific account or for all accounts over various time periods.
Learning how to edit an account on the on the Connect+ Series, SendPro P
Learning how to delete an account on the Connect+ Series, SendPro P
You can build your accounting structure by creating an account, creating a sub account and creating a sub sub account on the mailing system.
The funds report gives a summary of the funds used and available in the meter, total pieces run, and piece count.
The Refill Summary report provides a history of the last 5 refills performed on your system.