Installing the SendPro C

If you are installing a SendPro C for the very first time, follow these instructions.

1. Before you begin
2. Open the box
3. Unpack the device
4. Install the printhead
5. Install the ink cartridge
6. Connect device to a power source
7. Continue installation steps

Before you begin

Before you being installing your new SendPro C, you need to decide what type of connection (wired or wireless) you wish to use.

Set Up your Postage Payment Method

Choose your connection type

 Wired

Takes about 10 minutes

Requires an available internet jack and power outlet

Wireless

Takes about 15 minutes

Requires access to a wireless network and power outlet

Open the box

Here's a diagram and explanation of the items you should find in your box. If anything is missing, please contact Pitney Bowes.

Unpack the device

Remove all the packing materials from your device.

Install the printhead

1. Open the cover to access the ink carriage.
   
2. Remove the packing tape from the ink carriage.
   
3. Open the ink carriage guard.
   
4. Unwrap the printhead and remove the protective strip.
   
5. Squeeze the tabs and slide the printhead pegs into the lower set of grooves.
   
   Warning: This step is critical to prevent system damage.
6. Keep squeezing the tabs and push the printhead flush against the wall. Tabs will snap outward when placed correctly.
   

Install the ink cartridge

1. Unwrap the ink cartridge and remove the silver foil strip from the ink cartridge.
   
2. Install the ink cartridge and close the guard.
   
3. Close the cover.
   

Connect the device to a power source

Connect the device to a power source and turn on the power switch.

Continue installation steps

1. Wait for the system to start up.
2. Tap Get Started on the touchscreen and continue the installation steps on the screen.
   
3. Tap Got it when you see the message 'You're ready to start sending'.

Related topics

• SendPro C Installation instructions
• Adding an account