Creating a case online

Instructions on how to raise a request for support through the Pitney Bowes Your account portal.

If you are unable to find an answer to either an account or technical query within our online support pages, submit a request for assistance through the Your Account portal.

Create a case online

  1. Sign in to the Pitney Bowes Your Account portal.
  2. Select an option for the type of issue you have:
    • Financial Support - Queries related to billing, payments, charges, etc.
    • Account Support -Queries related to contract details or requests to update account and personal information.
    • Technical Support - Requests for product support i.e clearing error codes or meter faults.
  3. Complete the information requested and select Submit

Once you submit your case, you will receive a confirmation number and a Pitney Bowes representative will be assigned to help you.

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UPDATED: 29 December 2023