Returning equipment after cancelling a contract

Information on how to request to cancel a contract, return a machine, and apply for a refund of unused postage after a contract is cancelled.

1. Request a cancellation

To request termination of a contract create a case through your online portal. A case number will appear, this will also be confirmed by email. Your case will be assigned to a team that will assist with your request and inform you of the next steps.   

2. Return a meter

1. After a cancellation is finished a member of the team assigned to your request will provide a link to a UPS returns portal via email.
   • Some equipment may require a Pitney Bowes engineer to attend site to complete the return of the machine, this will be advised once the cancellation is complete.
2. Follow the steps on the left side of the returns portal to process the return of a meter.
3. If the final cancellation email has not been received or further assistance is required with a collection you can create a case.
   • For updates on booked return orders contact UPS directly on (01) 524 5446.

Related Topics

Refunding unused postage funds