Returning an upgraded or defective meter

This article will cover how to return a recently upgraded or faulty machine.

If you have recently received a replacement meter for a faulty or upgraded machine, follow the steps below to ensure the old machine is returned and any unused postage is refunded.

Returning a Meter

Engineer installed machine: For any machine installed by a Pitney Bowes Engineer, the technician will arrange the return of the machine, any unused postage will be refunded to the postage account within 10 working days.

Self-install machine:

To return a self-install machine, an email will be sent by us with a link to a UPS portal to arrange collection.
- Tip: This email will be delayed up to 10 working days to allow sufficient time to receive and install your new meter.
Any funds withdrawn from your meter will be refunded by cheque directly from An Post: See Unused Postage Refunds.

Return Tips:

Select the option UPS-On Call Pickup within the UPS collection portal to arrange a driver to collect the machine.
The View/Print label option is for drop off requests to a UPS access point only.

UPDATED: 26 January 2024