Returning an upgraded or defective meter
Learn how to return your old meter to Pitney Bowes if you have received a new meter for an upgraded or defective meter.
Returning a Meter
Engineer installed machine
For any machine installed by a Pitney Bowes Engineer, the technician will arrange the return of the machine, unused postage will be credited to the postage account within 10 working days.
Self-install machine
To return a self-install machine, an email will be sent with a link to a UPS portal to arrange collection.
- This email will be delayed up to 10 working days to allow enough time to receive and install your new meter.
Return Tips:
- Select the option UPS-On Call Pickup within the UPS collection portal to arrange a driver to collect the machine.
- The View/Print label option is for drop-off requests to a UPS access point only.
Credits for Unused Postage
Unused postage will only be credited once a machine has been returned, and the funds are withdrawn. Unused postage is credited back to the postage account, ready to be downloaded onto the new machine.
Funds withdrawn from your meter will be refunded by cheque directly from An Post: See Unused Postage Refunds.
If you need further assistance, please chat with us.
UPDATED: 16 December 2024