How the University of bath improved campus parcel delivery with parcel tracking software
The University of Bath manages parcel collections for around 3,200 students living on campus, alongside mail and delivery support for more than 4,000 staff. With Pitney Bowes parcel tracking software, the team replaced paper-heavy processes with searchable parcel records, recipient notifications and electronic proof of delivery.
Sector
Solution
Students supported
Staff
From paper-heavy processes to searchable delivery records
"SendSuite(now PitneyTrack) is an off-the-shelf product, but you can tailor it. If things change as you move on, it can be tailored to suit moving targets.”
Hear how the University of Bath uses parcel tracking software everyday
Watch how the University of Bath uses parcel tracking software to manage student parcel collections, capture proof of delivery and answer campus delivery queries faster
Campus parcel management questions
How does the University of Bath manage parcels for 3,200 students on campus?
The University of Bath uses Pitney Bowes PitneyTrack (formerly SendSuite) to log incoming parcels, notify students when items arrive, and capture an electronic signature at collection. This replaced paper sign-out sheets with searchable digital records, so the mailroom team can locate any parcel's status from a tracking reference rather than scanning through paperwork.
What problem was the University of Bath trying to solve?
The campus team was relying on paper-based processes to track parcels and collections across thousands of students and staff. This made delivery queries slow to resolve and left no reliable audit trail of who collected what and when. Moving to digital parcel tracking gave them recipient notifications, electronic proof of delivery, and a searchable history.
Does PitneyTrack work for both student parcels and internal campus mail?
Yes. The same system handles student parcel collections at the mailroom and supports internal delivery rounds to departments across campus. Delivery staff use mobile devices to scan items and capture signatures on the move, so accountability extends from the loading bay through to the final recipient.
Can parcel tracking software be tailored to a university's processes?
Yes. As the University of Bath's team noted, it is an off-the-shelf product that can still be configured to fit how a campus actually operates and adjusted as requirements change over time — useful for institutions whose intake, residences, or department structures shift year to year.
How does electronic proof of delivery help a university mailroom?
Electronic proof of delivery records exactly who collected or received an item and at what time. For a campus handling high parcel volumes, this resolves "I never got my parcel" disputes quickly, reduces lost-item investigations, and gives facilities teams a defensible record without retaining paper logs.
How long does it take to roll out parcel tracking software at a university?
Timelines depend on parcel volume, number of collection points, and how internal delivery rounds are structured. Because PitneyTrack is an off-the-shelf platform that's then configured to your setup, implementation is typically faster than building a custom system. Speak to Pitney Bowes for a scoped estimate based on your campus.
What is university parcel management software?
University parcel management software helps campus mailrooms process incoming parcels, notify recipients, manage collections, capture signatures and maintain searchable delivery records
