Frequently asked questions (FAQ) for the Connect+ series and SendPro P
Find the answers to frequently asked questions for the Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000 and SendPro® P3000.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
Top questions
- I see the message "Give root password for login". What should I do?
- I see the message "Balance Too Low" or "Insufficient Funds" on my meter when I try to refill postage funds. What should I do?
- How do I ensure that the USPS rates on my meter are up-to-date?
- Where can I find the operator guide?
Rate Change
Connection
Date
Electronic Return Receipt
- I want to print my company logo image on my mail. What should I do?
- How do I upload my new graphic to my meter, so I can use it when I print postage?
- How do I replace my print head?
- My printer is printing blurred or streaky lines. What should I do?
Sealing
Feeding
- A piece of mail is jammed inside my machine. What should I do?
- Envelopes are not feeding into my machine. What should I do?
Postage Fund
Don't see an answer for your question? Provide an answer to Did this article answer your question? below and let us know what your question is.
UPDATED: August 14, 2021