Jamming mail on the Connect+ Series and SendPro P

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Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro™ P1000, SendPro™ P1500, SendPro™ P2000, SendPro™ P3000


A mailpiece jammed.


A mailpiece piece entered the machine but did not exit.


Follow these steps to remove your jammed mail piece:

  1. Open the top cover and printer cover.
  2. Open the blue jam release that holds your mailpiece.
  3. Remove your mailpiece.
  4. Use a can of non-flammable canned air and, working from the left side of the machine to the exit, blow air on the feed deck that the envelopes and tape sheets travel on.

    Note: Ensure that you spend enough time in this step to thoroughly remove dust and debris.

  5. Close all jam releases and covers.
Use the Contact Us options below, if you need further assistance.

UPDATED: August 14, 2021