"Give root password for login" message on the SendPro MailCenter, SendPro P Series, Connect+ Series

Issue

The "Give root password for login" message appears and your meter will not start up.

Cause

The internal meter software has malfunctioned.

Resolution

Restarting your meter may resolve the issue:

1. Press and hold the blue power button until the display turns off.
2. After the meter has been off for 10 seconds, press the power button to power back up.